Privacy Policy

Personal Data You Provide

When you interact with our services, you may provide us with the following personal information:

• Contact Information: Name, email address, phone number, and mailing address when you submit inquiry forms or register for courses
• Professional Information: Job title, organization, industry sector, and professional background relevant to your training needs
• Course Enrollment Data: Course selections, payment information, attendance records, and completion certificates
• Communication Records: Correspondence through email, phone calls, or contact forms regarding inquiries and support

Automatically Collected Data

We automatically collect certain information when you visit our website:

• Usage Information: Pages visited, time spent on pages, click patterns, and navigation paths through our website
• Device Information: IP address, browser type, operating system, device type, and screen resolution
• Referral Information: Source that directed you to our website, including search engines and referring websites

Legal Basis for Processing

We process your personal data based on:

• Contract Performance: Processing necessary to provide our training services and fulfill our obligations to you
• Consent: Your explicit consent for specific processing activities, such as marketing communications
• Legitimate Interests: Our legitimate business interests in improving services, preventing fraud, and ensuring security

Data Retention Periods

We retain your personal data for the following periods:

• Course participant records: 7 years from completion date for certificate verification and regulatory compliance
• Inquiry and contact form data: 2 years from last contact unless you request earlier deletion
• Analytics and website usage data: 26 months in accordance with standard practice

Service Delivery

• Process course enrollments and manage your participation in training programs
• Communicate important information about courses, schedules, and program updates
• Issue completion certificates and maintain training records
• Respond to your inquiries and provide customer support

Data Sharing Practices

We do not sell your personal information. We may share data with:

• Service Providers: Payment processors, email service providers, and analytics platforms that help us deliver services
• Legal Requirements: Authorities when required by law, court order, or to protect our legal rights
• Professional Partners: Organizations you represent when providing corporate training, with your authorization

Marketing Communications

With your consent, we may use your email address to send:

• Information about new course offerings and training programs
• Educational content and resources related to negotiation skills development
• Updates about our training center and special opportunities

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Analytics and Website Improvement

We use analytics tools to understand how visitors use our website, helping us improve user experience, optimize content, and enhance our training offerings. This includes analyzing navigation patterns, popular pages, and user engagement metrics.

Security Measures

• Data Encryption: We use industry-standard SSL/TLS encryption for data transmission and secure storage protocols for data at rest
• Access Controls: Strict limitations on who can access personal data, with role-based permissions and authentication requirements
• Regular Security Audits: Periodic reviews of our security practices and systems to identify and address vulnerabilities
• Employee Training: Staff members handling personal data receive training on privacy protection and secure data handling practices

Monitoring and Response

We actively monitor our systems for potential security threats and maintain incident response procedures. Our monitoring includes:

• Automated alerts for suspicious activity or unauthorized access attempts
• Regular backup procedures to ensure data availability and recovery capabilities
• Incident response protocols to address any data breaches promptly and transparently

Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours in accordance with applicable data protection regulations. We will provide clear information about the breach, affected data, and steps being taken to address the situation.

Right to Access

You can request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

Right to Rectification

If you believe any information we hold about you is inaccurate or incomplete, you can request corrections. We will update your data promptly upon verification.

Right to Erasure

You can request deletion of your personal data, subject to certain legal exceptions such as record-keeping requirements for completed courses. We will honor deletion requests when legally permissible.

Right to Data Portability

You can request your personal data in a structured, machine-readable format for transfer to another service provider if technically feasible.

Right to Object

You can object to processing of your personal data for direct marketing purposes at any time. For other processing activities based on legitimate interests, you can object with valid grounds relating to your particular situation.

How to Exercise Your Rights

To exercise any of these rights, please contact us through:

• Email or phone using the contact information provided on this page
• Our contact form available on the website
• Written request sent to our mailing address

We may request verification of your identity before processing requests to ensure data security.